Service

Ongoing Managed AI Support

Production AI needs constant care: new model releases, security patches, capacity changes and incidents at 3 a.m. Our managed service keeps your models, clusters and pipelines healthy so your team can focus on product.

Engineers watching MLOps dashboards
What we deliver

What's included.

24/7 monitoring

Uptime, latency, GPU health and cost monitored around the clock with clear escalation paths.

Patching & upgrades

Drivers, CUDA, serving frameworks and model versions upgraded on a tested schedule.

Capacity planning

Monthly reviews of growth, utilization and spend, with recommendations.

Continuous improvement

A set number of engineering hours each month for new models, tuning and features.

Process

How the engagement runs.

Week 1–2

Onboard

Review your environment, set up access, monitoring and runbooks.

Week 3–4

Stabilize

Fix urgent issues and agree service levels.

Monthly

Operate

Monitoring, incident response and monthly reporting.

Quarterly

Improve

Quarterly roadmap reviews with your leadership.

Deliverables

What you keep at the end.

  • Agreed service levels with response times
  • Monthly health, cost and incident report
  • Named engineers who know your stack
  • Quarterly roadmap review
Technology

Tools we commonly use

We pick tools to fit your environment and team. These are the ones we use most often.

PagerDutyOpsgeniePrometheusGrafanaLokiDatadogKubernetesNVIDIA DCGMTerraform
FAQ

Common questions.

More answers on our FAQ page.

What response times do you offer?

Plans include defined response targets by severity, up to 24/7 coverage with a 15-minute response for critical incidents.

Can we start with managed support without a project first?

Yes. We begin with a two-week onboarding review of your existing environment.

Is there a minimum term?

Plans typically run month to month after an initial three-month period.

Ready to run AI on your own terms?

Book a 30-minute consultation with an infrastructure engineer. You'll leave with a clear view of options, costs and next steps, whether or not you work with us.